Call              800-221-0111 or 914-592-2929
Fax               914-592-2929
E-Mail          sales @jrtassociates.com

Mail             JRT Associates
                     5 Nepperhan Avenue, Suite 2B
                     Elmford, NY 10523

 

Customer Service
8:00 a.m. - 6:00 p.m., E.S.T., Monday through Friday.

 

Terms
Net thirty (30) days to qualified accounts. Shipping is prepaid and added, F.O.B. Origin, unless otherwise specified. Visa and MasterCard are accepted for payment.

 

Prices and Specifications
All prices are subject to change without notice. Quantity discounts quoted on request. Specifications shown on the Web site were in effect at the time of first displayed, but are subject to change without notice. For current specifications and updated pricing, call JRT Associates at 800-221-0111.

 

Shipping and Delivery
JRT ships UPS whenever possible. UPS shipping charges are prepaid and added to your invoice. Freight shipments are also prepaid and added to your invoice. Items under seventy pounds (70 lb.) are usually shipped UPS and generally no problems occur when unloading. Freight deliveries to loading docks may require that you provide assistance at the receiving facility for unloading. If there are no loading dock facilities available, or no personnel available to handle heavy items, it is your obligation to specify INSIDE DELIVERY when placing the order with JRT Associates.

 

Inside Delivery
If your receiving department is not equipped to receive large items, please specify INSIDE DELIVERY, which is available at an extra cost. It is the obligation of the buyer to be aware of these conditions when placing the order and to specify inside delivery. If you have any questions about delivery of your order, please call JRT at 800-221-0111.

 

Minimum Order
JRT requires a minimum order of fifty dollars ($50.00.)

 

Exchanges or Returns
If you are not satisfied with your order, it may be returned for full credit or exchanged for a more suitable product. Some exchanges or returns are subject to a restocking charge. CUSTOM PRODUCT ORDERS ARE NOT RETURNABLE. To exchange or return a product, JRT Associates must be notified within 10 days of receipt of shipment. The item must be in its original box and in resalable condition. Original shipping and handling charges are not refundable. A return authorization number must be obtained by calling 800-221-0111 before returning the product.

 

Insurance
If the terms and conditions previously stated are followed, your shipment is insured one hundred percent (100%) against loss or damage.

 

Damage in Shipment
Packaging of all products complies with, and in most cases, exceeds, requirements of Consolidated Freight Classification. You should open all shipments immediately upon receipt for damage inspection. If damage is observed, hold the shipment packaging and contact Your carrier immediately. The notification to the carrier must be made by you within ten (10 days of receipt by you of the products. Although JRT's responsibility ceases upon your acceptance of the shipment from the carrier, we will attempt to assist in any way possible in processing your claim.

 

Consequential Damages
In no event shall JRT be liable for incidental, special, or consequential damages in connection with or arising from the furnishing, performance, or use of any product. Any misuse by you, your customer, or the agents, employees, or others under control by you, your customer’s, or their respective agents or employees will void any warranties.